100% money-back guarantee covers the price of online training. Once a return is received or valid refund request submitted, the refund process will take no more than 30 days. All refunds will be either returned to the original credit card –OR- mailed in check form to the billing name and address -OR- sent via Paypal. International orders that will be refunded back to the original credit card and PayPal orders will be credited back to the PayPal account
Membership Site’s Monthly Subscriptions:
Membership Site’s Monthly Subscriptions are Non-Refundable. That means subscription fee for the active month will not be refunded.
You can cancel your subscription anytime, you won’t be charged again for the Subscription in next month. If you decide to Resume again in future, notify us by filling the order form again or notifying us by any other communication means.
You can claim your refund within Sixty (60) Days from the date of the original purchase. To claim the refund just show you took the action that is watched videos on the portal (or attended live sessions; if enrolled with live sessions), did all activities as mentioned in step-by-step Activity Guides by sharing screenshots & share the certification failure if that training is certification oriented, that you appeared for certification and did not pass.
After collecting all those as for the refund. Drop, a mail to Support ID with Subject like REFUND <Product Name> with the Proof that you took Action.
Excessive returns will not be accepted. Refunds will not be given to any one customer for one specific product more than twice. There is an unlimited amount of orders that a customer can place for one specific product, but the money-back guarantee is void after a customer has used it for one specific product more than twice.
Terms of Subscription Renewal :
K21 Membership Site’s Monthly Subscriptions automatically renew each month at the stated retail price until the subscription buyer notifies the company that they wish to cancel. The subscription fee for an active month would not be refunded.
Partial Payment method for Courses would automatically charge the monthly amount which was agreed upon when purchasing. In case payment fails, K21 Academy would reserve the right to void the access to the course.